Friends & Family Test Results (October)

October 31, 2015

The Friends and Family Test (FFT) is a tool for patients to have the opportunity to provide both positive and negative feedback to the surgery.

 

The results to the question "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?" are shown below, together with some remarks:

 

36 Extremely Likely

12 Likely

03 Neither Likely Nor Unlikely

01 Unlikely

00 Extremely Unlikely

00 Unknown

52 Total

 

Positives

  • Dr Robinson was lovely, would highly recommend

  • My doctor is very understanding

  • There is less waiting time than my previous surgery

  • Reception staff always have time for you, very easy to get an appointment

 

Negatives

  • Dissatisfied with past diagnosis

  • Sometimes you can't get an appointment when you need it

  • I have had a few problems with prescriptions through no fault of mine

  • Can't always see the same doctor

 

Collection Method

15 GP

20 Nurse

00 Midwife

00 Nurse Practitioner

00 Dietician

00 Online

00 Counsellor

17 Desk


 

 

 

 

 

 

 

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