Friends & Family Test Results (July)

July 31, 2015

The Friends and Family Test (FFT) is a tool for patients to have the opportunity to provide both positive and negative feedback to the surgery.

 

The results to the question "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?" are shown below, together with some remarks:

 

31 Extremely Likely

13 Likely

01 Neither Likely Nor Unlikely

01 Unlikely

02 Extremely Unlikely

00 Unknown

48 Total

 

Positives

  • Family doctors for year, reliable, helpful staff.

  • Doctors are very helpful, never had a bad experience.

  • The doctor was really helpful in a time of distress.

  • Great practice, offer appointments at 2 surgeries. Very helpful.

  • I sometimes struggle to get an appointment but staff are always as helpful as possible to address this.

 

Negatives

  • All staff friendly, responsive and listen, however I have some difficulty with ordering prescription before 11, an hour on an afternoon would be good.

  • Friendly response however do wait a while for an appointment.

  • I can't always get an appointment when I need one, it would be good if I could be seen after work.

  • No continuity with GP's.

 

Collection Method

00 GP

00 Nurse

00 Midwife

00 Nurse Practitioner

00 Dietician

00 Online

00 Counsellor

48 Desk

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