Friends & Family Test Results (May)

May 29, 2015

The Friends and Family Test (FFT) is a tool for patients to have the opportunity to provide both positive and negative feedback to the surgery.

 

The results to the question "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?" are shown below, together with some remarks:

 

30 Extremely Likely

24 Likely

10 Neither Likely Nor Unlikely

05 Unlikely

05 Extremely Unlikely

05 Unknown

79 Total

 

Positives

  • I have always found staff to be helpful and they work in a  competent manner

  • Easy to get emergency appointment for kids

  • Called the surgery and the staff managed to get me a same day appointment, really grateful

  • Staff are very helpful, pleasant and friendly, also very passionate about their jobs

 

Negatives

  • Different doctors therefore no patient familiarity

  • Long waiting times for appointments

  • Would be good if night time appointments could be kept for people who work through the day

  • There are too many locums

 

Collection Method

78 GP

00 Nurse

00 Midwife

00 Nurse Practitioner

00 Dietician

01 Online

00 Counsellor

00 Desk

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