Friends & Family Test Results (April)

April 30, 2015

The Friends and Family Test (FFT) is a tool for patients to have the opportunity to provide both positive and negative feedback to the surgery.

 

The results of the two question survey for April are as follows:

 

Positives

  • Good service

  • Kind staff, always thinking of you

  • Very friendly and willing to help with anything

Negatives

  • Never see the same doctor

  • I would be happier to recommend the surgery to friends if there was more consistency with the doctors.

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