Friends & Family Test Results (March)

March 31, 2015

The Friends and Family Test (FFT) is a tool for patients to have the opportunity to provide both positive and negative feedback to the surgery.

 

The results of the two question survey for March are as follows:

 

Positives

  • I am able to get an urgent appointment when i need to

  • Very friendly staff

  • Very satisfied with the practice

  • Good service, sensible system and appointments, usually quick

Negatives

  • Always see different doctors

  • Too long to wait for an appointment

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