Friends & Family Test Results (February)

February 28, 2015

The Friends and Family Test (FFT) is a tool for patients to have the opportunity to provide both positive and negative feedback to the surgery.

 

51 patients completed the two question survey for February, the results are as follows:

 

Question asked was - How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

 

Responses:

 

Extremely likely 33

Likely 12

Neither likely nor unlikely 4

Unlikely 1

Extremely unlikely 1

Don’t know 0

 

The second question asked the patient the reason they gave this response, here are some of the comments:

 

Positive responses:

 

Been my GP since birth, wouldn’t go anywhere else

Extremely helpful at all times

Haven’t had any problems getting an appointment within 3-4 days

Very friendly and professional

Experienced GP

Pleasant staff

Good service

Always provide a considerate and courteous service

The staff try their best to help you.  The doctors try their hardest to deal with your problem ASAP.

I think the service is good but miss seeing a regular doctor who knows me.

Normally very good at appointments etc. not perfect all the time though

 

Negative responses:

 

Do not wish to guess what others would consider good!

Always a waiting time after appointment

The waiting time to get an appointment to see the GP

Lack of care, support and compassion, have had problem on numerous occasions

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