The Friends and Family Test (FFT) is a tool for patients to have the opportunity to provide both positive and negative feedback to the surgery.
51 patients completed the two question survey for February, the results are as follows:
Question asked was - How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely likely 33
Neither likely nor unlikely 4
Extremely unlikely 1
Don’t know 0
The second question asked the patient the reason they gave this response, here are some of the comments:
Been my GP since birth, wouldn’t go anywhere else
Extremely helpful at all times
Haven’t had any problems getting an appointment within 3-4 days
Very friendly and professional
Always provide a considerate and courteous service
The staff try their best to help you. The doctors try their hardest to deal with your problem ASAP.
I think the service is good but miss seeing a regular doctor who knows me.
Normally very good at appointments etc. not perfect all the time though
Do not wish to guess what others would consider good!
Always a waiting time after appointment
The waiting time to get an appointment to see the GP
Lack of care, support and compassion, have had problem on numerous occasions