Important Prescription Information

Medical Record Sharing

Patient Participation Group

Introducing Automated Check-In

We are pleased to introduce a streamlined automated check-in system to mark arrivals for appointments. Simply use the screen when you arrive, to validate your details and check-in - no need to visit the desk!

Extended Access

Extended Hours: From 1st September 2018, patients registered in this practice can obtain early morning, late evening, weekend and bank holiday appointments.

You must book ahead via the practice either in person or by phone.

New Text Message Alerts

New Text Message Alerts: From Monday 8th January 2018, we will be introducing a text messaging service. It will use the most recent mobile number held on our system, so please ensure that your personal details are up to date. Initially, the service will provide appointment reminders and the opportunity to cancel via text. We may also use this system to ask for your feedback on the surgery.

 

We hope this will be a useful service for patients and help us to reduce wasted appointments. However, should you wish to opt out of this service, please inform a member of the reception team as soon as possible.

GP Extended Hours across South Tyneside

Please find information about the extended access service [STEPS] now provided by South Tyneside Health Collaboration. During normal surgery hours, call us and if we cannot accomodate the time and day you wish to be seen, we can access STEPS and search for something suitable with another GP surgery. We will still remain your usual GP practice but you will need to give consent for the extended service clinician to view your computer record. Our staff will explain everything to you at the time of booking. The attached notice gives further advance information to help you.

CQC Visit

The surgery welcomed the Care Quality Commission inspection on 28th March 2017. Their report has just been published and we are pleased to confirm we received a "Good" in all services and activities. The full report can be viewed by clicking the link below.

Chronic Disease Annual Reviews

Please find a poster detailing the changes to the way we are now calling in patient's for their annual chronic health reviews with nursing staff.

From now, we aim to review all relevant patient’s in the month of their birthday, calling them in 1 month in advance (e.g. during May we will remind patient’s born in July to make an appointment to see the nurse in July).

 

We will try to do all reviews at the same appointment to avoid patient’s having to come back. This should make it more convenient and easier for our patient’s to remember when they need to call the surgery for an appointment.

Friends & Family Survey (September 2019)

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Friends & Family Survey (May 2019)

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Friends & Family Survey (April 2019)

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Friends & Family Survey (February 2019)

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Friends & Family Survey (January 2019)

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Friends & Family Survey (December 2018)

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Friends & Family Survey (November 2018)

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Friends & Family Survey (September 2018)

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Friends & Family Survey (August 2018)

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Friends & Family Survey (February 2018)

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Friends & Family Survey (January 2018)

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Friends & Family Survey (December 2017)

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Friends & Family Survey (November 2017 - The Medical Centre)

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Friends & Family Survey (November 2017)

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Friends & Family Survey (October 2017)

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Friends & Family Survey (September 2017)

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Friends & Family Survey (August 2017)

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Friends & Family Survey (July 2017)

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Friends & Family Survey (June 2017)

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Friends & Family Survey (May 2017)

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Friends & Family Survey (April 2017)

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Friends & Family Survey (March 2017)

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Friends & Family Survey (February 2017)

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Friends & Family Survey (December 2016)

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